Ledger® — Quick Start at Ledger.com/start

What is Ledger.com/start?

Ledger.com/start is the official onboarding hub that guides you through setting up a Ledger® hardware wallet and installing Ledger Live — the companion app that lets you manage assets securely from your desktop or mobile device. Start here to confirm authenticity, download the right Ledger Live package, and follow step-by-step device initialization.

Ledger Live: desktop, mobile & core features

Ledger Live is available as a Desktop application (Windows, macOS, Linux) and as a Mobile app (iOS, Android). The app lets you add accounts, view balances, send/receive crypto, install app support on your Ledger® device, and access third-party DeFi integrations. Always download Ledger Live from Ledger.com/start to avoid phishing sites.

Download & login essentials

• Ledger Live Download: Choose Desktop or Mobile at Ledger.com/start and follow installers for your OS.
• Ledger Live Login: Ledger Live requires a password you create and unlocking via your Ledger® device (PIN) for transactions—this device authentication prevents remote access.
• Ledger Live Desktop: Best for portfolio overview, firmware updates, and complex operations.
• Ledger Live App: Handy for quick checks, on-the-go transactions, and mobile confirmations.

Common problems & fixes

Below are fast checks for recurring issues users search for:

• Troubleshooting Ledger login issues / Login not working: Ensure your device is unlocked with PIN, use an original USB cable, update Ledger Live and device firmware, and confirm the computer trusts the device. Rebooting both devices often helps.
• Unable to use Ledger with Trezor / "Unable to Ledger Trezor": Ledger® and Trezor are separate hardware ecosystems. They don't pair together; use each vendor's official app (Ledger Live for Ledger®, Trezor Suite for Trezor) to manage that device’s keys.
• Ledger Account Recovery & 2FA reset: Recovery uses your 24-word recovery phrase — this is your backup. Ledger® devices rely on PIN + recovery phrase, not a vendor-side 2FA. If you used third-party services with 2FA, follow that service provider’s reset flow. Do not share seed words with anyone.
• Error connecting / App not working / Can't verify Ledger Wallet: Update Ledger Live, try another USB port, reinstall drivers (on Windows), and verify device authenticity on first boot (it shows official setup prompts). If the wallet cannot be verified, stop and contact Ledger Help Center.

Need official help?

If you can’t resolve issues, consult the Ledger Help Center from Ledger.com/start for verified guides and support options. Avoid community links that ask for your recovery phrase or private keys.

FAQs

1. How do I safely download Ledger Live?

Always use Ledger.com/start. Check the SSL certificate and only install official packages.

2. My Ledger Live password isn't accepted — what now?

Confirm you're using the correct local password (not your PIN or seed). If forgotten, you can reinstall Ledger Live and reconnect accounts with your device — the recovery phrase is the ultimate backup.

3. Can Ledger® and Trezor work together?

No — they are distinct devices and apps. Use each vendor’s official app to manage that device’s keys independently.

4. Does Ledger use 2FA?

Ledger uses device PIN and recovery phrase for device security. For service-level 2FA, follow the third-party provider’s process.

5. What if Ledger Live shows an unknown error connecting?

Update Ledger Live, check USB/OTG cable, reboot, and if it persists, contact Ledger Help Center with logs if requested.

6. How do I recover my account?

Use your 24-word recovery phrase only on a trusted Ledger® device or approved restore flow. Never enter it into websites or share it.